If you are not 100% happy with your purchase, you are more than welcome to return your item(s) within 7 days of receipt. I will only accept items which are in perfect, unused condition, in the original packaging.
Dottie Maie reserves the right to inspect products carefully before agreeing to any exchange or return. Buyer is responsible for the cost of postage.
Please follow the below steps to return your item(s):
1. Please email me at: email@example.com with your order number and reason for return or exchange. Once the return has been agreed please follow further steps.
2. Wrap up your item in original packaging.
3. Post your parcel and always keep your proof of postage.
Please post your goods back to me within 7 days from receiving it. I recommend using a tracked service as I cannot be held responsible for items that do not arrive to me.
Our Address: Dottie Maie, 10 Oakfields Road, Cringleford, Norwich, Norfolk, NR46XE.
If a returned item is shipped internationally, please clearly mark the package "RETURNED GOODS" to avoid any custom fees. Dottie Maie is not responsible for any return custom charges made. Any charges incurred are the responsibility of the customer.
Once your item is received, I will send you an email to notify you that I have received your returned item. Your item will then be inspected and if approved, your refund will be processed via your original payment method. Please allow time for the funds to arrive.
I will not offer exchange or accept the return of any products if the item has been used, not labelled or has undergone some damage or is not in its original packaging, for which reason I ask you to be careful with the product until you process its return.
Sale items or custom made items cannot be exchanged or refunded.
If the item you received is damaged I am able to offer you an exchange. I cannot guarantee that the item you wish to exchange for is in stock. If it is out of stock I will happily make a refund or post the item once it is back in stock, which I will communicate with you via e-mail.